AuPairSync Support
We're here to help you get the most out of AuPairSync and ensure your family coordination runs smoothly.
Quick Links
Getting Help
- Getting Started Guide - New to AuPairSync? Start here
- Frequently Asked Questions (FAQ) - Quick answers to common questions
- Troubleshooting Guide - Fix common issues
Contact Support
General Support
Email: support@aupairsync.com
Response Time: 24-48 hours
Privacy Questions
Email: privacy@aupairsync.com
Response Time: 7 days (GDPR/CCPA requests)
Report Issues
Content Moderation: abuse@aupairsync.com
Response Time: 24 hours
Account Appeals
Email: appeals@aupairsync.com
Legal Inquiries
Email: legal@aupairsync.com
Report a Bug
If you've encountered a bug, please email support@aupairsync.com with:
- Description: What happened?
- Steps to Reproduce: How can we recreate the issue?
- Screenshots: Visual examples (if applicable)
- Device Info: iPhone model, iOS version, app version
- Expected Behavior: What should have happened?
Feature Requests
Have an idea to make AuPairSync better? We'd love to hear it!
Email your suggestions to support@aupairsync.com with "Feature Request" in the subject line.
In-App Support
You can also access support directly within the AuPairSync app:
- Open the app
- Tap Settings (bottom navigation)
- Tap Help & Support
- Choose your help option:
- FAQ
- Troubleshooting
- Contact Support
- Send Feedback
Additional Resources
- Privacy Policy - How we protect your data
- Terms of Service - Usage terms and conditions
Community
Join the Beta Community
Testing AuPairSync? Join our growing community of families and share feedback.
Email support@aupairsync.com to connect with other beta testers.
Still need help? Contact us at support@aupairsync.com
Last Updated: January 2025