Frequently Asked Questions (FAQ)

Quick answers to common questions about AuPairSync. Click any question to expand the answer. Can't find what you're looking for? Contact support.

📱 Getting Started

📅 Calendar & Scheduling

💬 Messages & Communication

✅ Tasks & Activities

👶 Child Profiles

🔐 Privacy & Security

💰 Billing & Subscription

📱 Technical & Compatibility

🐛 Troubleshooting

🆘 Still Need Help?

Contact Support

Email: support@aupairsync.com

Response Time: 24-48 hours

When contacting support, include:

Your email address
Device model (e.g., iPhone 14 Pro)
iOS version (Settings → General → About)
App version (Settings → About → Version)
Detailed description of issue
Screenshots (if applicable)
Steps to reproduce the problem

Additional Resources

Getting Started Guide
Troubleshooting Guide
Privacy Policy
Terms of Service

Last Updated: October 2025

Found an error or have a suggestion? Email support@aupairsync.com

Frequently Asked Questions (FAQ)

📱 Getting Started

How do I create an account?

What roles are available?

How do I invite my au pair to join?

How do I invite other family members (grandparents, co-parents)?

Can I use AuPairSync without an au pair?

📅 Calendar & Scheduling

How do I create a calendar event?

How do I set up recurring events?

How do I filter the calendar?

Can I sync with Google Calendar or iPhone Calendar?

How do I add location and notes to events?

What happens if I delete a recurring event?

💬 Messages & Communication

How do I start a conversation?

Can I send photos in messages?

What are contextual messages?

Do messages have read receipts?

Can I delete or edit messages?

✅ Tasks & Activities

How do I create and assign tasks?

How do I mark tasks complete?

How do shopping lists work?

Can I add photos to activities?

How do I track au pair work hours?

👶 Child Profiles

What information should I include in child profiles?

Can au pairs edit child profiles?

How do I set up daily routines?

How do I add emergency contacts?

🔐 Privacy & Security

Who can see my family's information?

How is my data protected?

How do I delete my account?

Can I export my data (GDPR)?

What data does AuPairSync collect?

💰 Billing & Subscription

Is AuPairSync free?

What happens to my data when beta ends?

Can I cancel my subscription?

Will pricing change?

📱 Technical & Compatibility

What devices are supported?

Is Android support planned?

Does AuPairSync work offline?

How do I update the app?

🐛 Troubleshooting

The app won't sync / data not updating

I'm not receiving notifications

Photos aren't uploading

I forgot my password

The app crashes or freezes

Calendar events not showing

🆘 Still Need Help?

Contact Support

Additional Resources