Delete your AuPairSync account

1. Delete your account in the app

This is the fastest route and deletion starts straight away. How you reach it depends on whether you are in a family.

If you are in a family

1. Open AuPairSync and sign in.
2. Go to More, then Profile & Account.
3. Tap Delete account.
4. Follow the prompts and type DELETE to confirm. You may be asked to sign in again first — this protects your account from someone else deleting it.

If you are not in a family

This is the case, for example, if a family archived you as an au pair, or if you signed up and never joined a family. The menu above is not available to you then. From app version 4.1, the start screen you land on after signing in has a red Delete account link at the bottom, and so do the waiting screens. Tap it and follow the prompts.

With an older version of the app, or if neither way works for you, request deletion by email (see below).

Deletion begins straight away and you are signed out. There is no undo.

2. Request deletion without the app

If you cannot sign in, are on an older app version, or no longer have the app installed, you can request deletion by email. You do not need to install anything.

1. Email privacy@aupairsync.com from the address on your account.
2. Use the subject line "Data Deletion Request".
3. Include the email address you signed up with, so we can identify the account.

We verify your identity and complete the deletion within 30 days, and confirm by email when it is done.

3. What is deleted with your account

Deleting your account removes:

• Your account and sign-in — email address, name, role and profile photo, plus your settings and consent records. For an au pair also the au pair profile and any documents stored securely.
• Your own entries about yourself — your time-off requests and leave history, your working-time settings, and your answers to pick-up and drop-off confirmations. The calendar entries for your approved time off and for babysitting evenings assigned to you are deleted as well.
• Your reactions in chats, notifications and queued emails addressed to you, invitations you sent, and any AI app connections you set up.
• Support requests and feedback you sent through the app.
• Our email records about you — the log of emails we sent you, including whether you opened them or clicked a link, and any sign-up under the same address for our email courses, a tool sent by email or the early-access list.

4. What stays with your family, without your name

What you entered for the family is part of the family's shared record, so it stays when you delete your account. Your name and user ID are replaced by a placeholder (shown as "Former member" in the apps), so it can no longer be traced to you. This applies when other members remain in the family; if you are the last parent, see section 5.

• Chat messages and announcements you wrote, and replies that quote them.
• Calendar events, series and routines you created or that name you. An event you were assigned to goes to "any parent".
• Tasks, including shopping lists, and your answers to chore requests (the reason you typed is removed).
• Working-time weeks and sessions: the hours stay, your name, notes and replies are removed.
• Care log entries, pet profile entries, expense claims you submitted as an au pair, and packing-list ticks.

One exception: on an ordinary task, the internal ID of the person who created or completed it stays, without a name, because the apps use it to handle repeating tasks.

The same applies to every family you were in earlier, for example if you were archived or removed. We keep a record of the families your account belonged to; no app can read it, only our server, and it is part of your data export. It is deleted when you delete your account.

Remaining family members are notified that you have left.

5. If you are the last parent in a family

Deleting the last parent account deletes the entire family workspace, not just your own record. That includes every child profile — names, dates of birth, schools, routines and health information such as allergies, medications and emergency contacts — along with all shared calendar events, tasks, shopping lists, expenses, house rules, guides and uploaded photos.

Any au pair linked to the family loses access to it, but their own account stays. This cascade cannot be reversed, so please export anything you want to keep first.

6. What we keep, and for how long

• Family data is deleted at once when the last parent deletes their account, as described above. What stays with a family in anonymised form (section 4) is kept for as long as that family exists and is deleted with it.
• A record that your deletion was requested and carried out: your user ID, your role, your family ID, the dates, the status and a list of what was removed. It holds no name or email address, and we keep it as proof that the deletion took place.
• Entries in the access log, such as who opened a profile, stay for legal reasons, with your identity removed.
• Analytics data is kept for 26 months, as our Privacy Policy states.

7. Questions

For anything about this process, or to exercise your other rights under the GDPR, contact us at:

Email: privacy@aupairsync.com

See our Privacy Policy for the full picture of what we collect and why.