Häufig gestellte Fragen (FAQ)

1. Download AuPairSync from the App Store
2. Open the app and tap "Sign Up"
3. Choose your role (Parent/Host Family or Au Pair)
4. Complete the registration form
5. Verify your email address
6. Follow the in-app setup wizard

New users: Check out our Getting Started Guide.

Currently, AuPairSync supports one host family account and one au pair account per household. Additional family member access is planned for a future update.

Workaround: Share parent account credentials or use the calendar export feature.

Yes! QR code joining is the fastest way to connect with your host family:

1. Ask the parent to open Settings → Family Management → Invite Au Pair
2. They'll see a QR code on their screen
3. Open AuPairSync on your device and tap "Join Family"
4. Tap "Scan QR Code" and point your camera at the parent's screen
5. You're instantly connected — no typing needed

Alternative: You can also enter the invitation code manually if scanning isn't possible.

1. Go to your Au Pair Profile
2. Tap Language School
3. Enter the school name, address, and contact details
4. Add your class schedule (days and times)
5. Tap "Save"

This helps your host family plan around your school hours and know who to contact if needed.

1. Go to your Au Pair Profile → Visa Information
2. Enter your visa type and expiry date
3. AuPairSync will send you reminders as the expiry date approaches

Tip: Start the renewal process at least 3 months before your visa expires. Both you and your host family will receive notifications.

Yes! While designed for au pair households, families can use it for general household coordination. Simply don't invite an au pair and use the parent account for all family management.

1. Tap the Calendar tab
2. Tap the "+" button
3. Enter event details (title, date, time, location, description)
4. Assign to family members and link to children
5. Tap "Save"

Events sync instantly to all devices.

1. Create or edit an event
2. Tap "Repeat"
3. Choose pattern: Daily, Weekly, Monthly, or Custom
4. Set end date or choose "Forever"
5. Tap "Save"

1. Open Calendar tab
2. Tap filter icon (funnel)
3. Select filters (specific child, family member, or event type)
4. Tap "Apply Filter"

Tip: Filters save automatically.

Export (one-way): Settings → Calendar → Export to iPhone Calendar

Two-way sync: Not currently supported.

1. Create or edit event
2. Tap "Location" → Enter address
3. Tap "Notes" → Add parking info, instructions, contacts
4. Tap "Save"

You'll choose:

• This event only - Deletes just this occurrence
• This and future events - Deletes from this point forward
• All events - Deletes entire series

Warning: Deleted events cannot be recovered.

Yes! Tap camera icon → Take photo or choose from library → Add caption → Send

Limit: 10 photos per message

Conversations linked to specific children, tasks, or events.

Use for:

• Discussing child's specific needs
• Coordinating event details
• Task questions

Benefits: Organized by topic, preserved context

Yes:

• Sent - Single checkmark
• Delivered - Double checkmark
• Read - Blue checkmarks

Read receipts cannot be disabled for family accountability.

Yes! Long-press any message to add an emoji reaction. Reactions are a quick way to acknowledge messages without typing a reply — great for confirming you've seen a task update or schedule change.

Edit: Not supported. Double-check before sending!

Delete: You can delete from your view, but messages remain visible to others to prevent information loss.

1. Tap Tasks tab → "+"
2. Enter title and description
3. Assign to family member
4. Set due date (optional)
5. Link to child (optional)
6. Tap "Save"

Assignee receives instant notification.

1. Open the task
2. Tap "Mark Complete"
3. Add completion notes or photos (optional)
4. Tap "Done"

Yes! After completing a task/activity:

1. Tap "Add Photos"
2. Select up to 10 photos
3. Add caption/notes
4. Tap "Save"

Parents can view all documented activities in child profiles.

Yes! All completed tasks show who completed them and when. View task history in the Tasks tab — filter by assignee to see your au pair's completed work.

Dedicated work hour tracking is on our roadmap — let us know if you need it!

1. Tap the Tasks tab
2. Tap "+" and select the Shopping category
3. Add items — include brand names, quantities, and notes if helpful
4. Optionally attach reference photos (e.g. product packaging)
5. Assign the list to the person doing the shopping
6. Tap "Save"

Tip: Items can be checked off in real time while shopping — the whole family sees progress instantly.

1. Go to Shopping tab → Expenses
2. Tap "Submit Expense"
3. Enter the amount and select a category
4. Take or attach a photo of the receipt
5. Add a description (optional)
6. Tap "Submit"

The parent/host family receives an instant notification to review the expense.

Yes! When submitting an expense, tap the camera icon to take a photo of the receipt directly, or choose an existing photo from your library. Receipt photos are attached to the expense claim so the parent can verify the amount.

Tip: Take the photo right after purchasing — receipts fade quickly!

AuPairSync supports these expense categories:

• Shopping — groceries, household items
• Babysitting — extra hours, special activities
• Other — transportation, supplies, miscellaneous

Currency is set per family in Settings → Family → Currency. All expenses use the family's configured currency.

Go to Shopping tab → Expenses to see all your submitted expenses. Filter by status:

• Awaiting — submitted but not yet reviewed
• Approved — approved, pending reimbursement
• Reimbursed — paid and closed
• Rejected — declined with reason

The total outstanding amount is shown at the top of the Expenses view.

Au pairs can:

• View all information
• Add notes and observations
• Document activities with photos

Au pairs cannot:

• Edit core profile data
• Change allergies or medical info
• Modify emergency contacts

1. Open child profile → Routines
2. Tap "Add Routine"
3. Select type (Morning, Meal, Nap, Bedtime)
4. Add time, duration, steps, and notes
5. Tap "Save"

1. Child profile → Emergency Contacts
2. Tap "Add Contact"
3. Enter name, relationship, phone, email, address
4. Set priority (1st, 2nd, 3rd)
5. Tap "Save"

Recommended: Both parents, grandparents, neighbor, pediatrician

1. Go to your Profile → Documents
2. Tap "Add Document"
3. Select the document type
4. Take a photo or choose a file from your device
5. Add an optional expiry date (for visa, insurance, etc.)
6. Tap "Save"

Documents are encrypted immediately upon upload. You'll receive reminders before documents with expiry dates expire.

AuPairSync supports 9 document types:

• Passport
• Visa
• Work permit / residence permit
• Insurance documents
• Medical certificate
• Police clearance
• Education certificate
• Au pair contract
• Other (for anything else)

Each document type can have an expiry date for automatic reminders.

Access depends on who uploaded the document:

• Au pair's own documents — the au pair has full access (view, edit, delete)
• Documents uploaded by parents — parents control access per document
• Child-related documents — visible to both parents and au pair (read-only for au pair)

Parents can review which documents their au pair has uploaded via the family dashboard.

Only your family members (parents and au pair) can see your data.

AuPairSync does NOT:

• Share data with other families
• Make profiles public
• Sell data to third parties
• Use data for advertising

See our Privacy Policy for details.

Security Measures:

• End-to-end encryption in transit
• Encrypted storage (Firebase Security)
• Secure authentication (OAuth)
• GDPR & CCPA compliant
• Regular security audits

Hosted on Google Cloud (SOC 2 certified)

⚠️ Warning: Account deletion is permanent and cannot be undone.

1. Settings → Account
2. Tap "Delete Account"
3. Review what will be deleted
4. Type "DELETE" to confirm
5. Tap "Permanently Delete"

Data permanently removed within 30 days (GDPR compliance)

Yes!

1. Settings → Privacy → Export My Data
2. Confirm email
3. Tap "Request Export"

Email with download link within 7 days (JSON + photos in ZIP)

Free to start: No credit card required

Premium plans:

• Early adopters receive special pricing
• Expected pricing: Under $10/month per family
• See the app for current pricing

Your data is safe!

• All data transfers automatically to full version
• No re-entry required
• Zero data loss
• 30 days notice before any changes
• Option to export data if you don't subscribe

We will never delete data without notice.

Yes, cancel anytime:

1. iPhone Settings → Your Name → Subscriptions
2. Select AuPairSync
3. Tap "Cancel Subscription"

What happens:

• Access continues until end of billing period
• Data retained for 30 days
• Can export data before cancellation

Refund: 30-day money-back guarantee

Early adopters: Grandfathered pricing

Price increases:

• 60 days notice before any changes
• Can cancel anytime, no long-term commitment

Currently Supported:

• iPhone (iOS 16+, iPhone 12 and newer)
• iPad (iPadOS 16+)

Not Supported:

• Android (on our roadmap — let us know if you need it)
• Web browser
• Desktop apps

Requirements: iOS 16.0+, 100 MB storage, internet connection

Yes! Android is on our roadmap. We're currently focused on making the iOS app as polished as possible before expanding to additional platforms.

Want Android support sooner? Let us know at support@aupairsync.com — the more interest we hear, the higher the priority.

Yes! AuPairSync supports three theme options:

• Light — classic bright interface
• Dark — easy on the eyes at night
• System — follows your iPhone's appearance setting (default)

Change it in Settings → Appearance.

Limited offline functionality:

Works offline:

• View existing events, profiles, tasks, messages
• View cached photos

Requires internet:

• Creating events/tasks, sending messages
• Real-time sync, uploading photos

Changes made offline sync when connection restored.

Automatic (recommended):

iPhone Settings → App Store → Enable "App Updates"

Manual:

App Store → Profile icon → Find AuPairSync → Tap "Update"

Updates: Automatic updates via the App Store

Quick fixes:

1. Check internet connection
2. Pull down to refresh
3. Force-quit and reopen app
4. Log out and log back in
5. Restart iPhone

If still not working, contact support with details.

Common solutions:

1. Settings → AuPairSync → Photos → "All Photos"
2. Check file size (max 10 MB per photo)
3. Verify storage space on iPhone
4. Try switching Wi-Fi/cellular
5. Force-quit and retry

1. Open AuPairSync → Sign In
2. Tap "Forgot Password?"
3. Enter email address
4. Check email for reset link
5. Click link and create new password

Didn't receive email? Check spam or wait 5 min and retry.

Immediate steps:

1. Force-quit app (swipe up from app switcher)
2. Restart iPhone
3. Reopen AuPairSync

If crashes persist:

1. Update iOS to latest version
2. Update AuPairSync to latest version
3. Settings → General → iPhone Storage → AuPairSync → Offload App → Reinstall

Email support@aupairsync.com with crash details

1. Check filters (tap funnel icon → Clear All Filters)
2. Verify correct family account login
3. Pull down to refresh
4. Log out and log back in

If events disappeared unexpectedly, contact support.